Appeals give the students the opportunity to clarify decisions concerning assessment or related matters
concerning academic progress. Only concerns relating to finalized assessment may be forwarded to this
It is important that appeals are submitted in a timely manner, appeals must be lodged within 21 calendar days
of the publication of the evaluations.
If you wish to appeal against the fact that you have been required to withdraw from the course at JAHAS;
RockSchool Porto, you will need to appeal within 9 calendar days.
Complaints give the students the opportunity to clarify aspects relating to either the educational provision
or support services of the school.
This may cover such matters as provision of course information, quality of teaching, secretary services or
relationship with Departmental staff.
It is important that complaints are submitted in a timely manner, complaints should be submitted within 30
days of concluding the informal process. Late submissions are unlikely to be considered unless you can
provide sufficient evidence of mitigating circumstances.
You will be informed, in writing, of the outcome of your complaint. It is our aim to resolve most formal
complaints within 28 days. You will be informed if, for any reason, there is likely to be any delay in the
If you have tried to resolve your complaint or appeal informally and are still dissatisfied you may use the
specific forms to submit a formal complaint/appeal.
The completed forms should be returned by email to:
Or by post to:
JAHAS Department-Complaints and Appeals
Rua João de Deus, 339